Privacy Policy
Last Updated: 31 October 2025
BuyersRep Limited (BuyersRep) is committed to respecting your privacy and ensuring the security of any personal information you provide to us.
Unless we expressly agree otherwise, any Personal Information you provide to us, whether via the website www.buyersrep.co.nz (Website) or otherwise, will be processed by us in accordance with this Privacy Policy (Policy) and all applicable privacy laws, including the Privacy Act 2020 (Privacy Act). By using the Website, or otherwise providing us with your Personal Information, you consent to the collection and use of your Personal Information as described in this Policy.
This Policy explains:
- when BuyersRep might collect Personal Information from you and how we might collect that information;
- how BuyersRep may use your Personal Information;
- how BuyersRep will store your Personal Information;
- BuyersRep's use of cookies and analytics tools in connection with our Website;
- your rights to request access to and correction of your Personal Information; and
- how you can contact BuyersRep if you have any other questions regarding BuyersRep's processing of your Personal Information.
In this Policy:
- applicable privacy laws means the Privacy Act together with all other data privacy laws applicable to BuyersRep's processing of your personal information;
- Personal Information means identifiable information about you, for example your name, email, address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this Policy may not apply to that information; and
- reference to processing your Personal Information means all activities relating to our use of that Personal Information, from its collection through to its storage and disposal and everything in between.
When and how BuyersRep may collect your Personal Information
The ways BuyersRep may collect your Personal Information can be categorised into:
- Information you provide BuyersRep directly;
- Information BuyersRep collects from third parties; and
- Information collected from you automatically.
Information you provide to BuyersRep directly
The information you may provide to BuyersRep may include:
- data allowing BuyersRep to get in touch with you. This may include your name, email address, telephone number, postal address, and/or communication preferences;
- information contained in or relating to any communication that you send to BuyersRep or that BuyersRep send to you;
- information relating to transactions, including your purchases of goods and/or services, from BuyersRep and/or through BuyersRep's website. This may include your payment card details or other payment and transaction details;
- website user account data. This may include your name, email address, account creation and modification dates, website settings and marketing preferences; and
- data about your use of the Website and BuyersRep's services.
If you choose not to provide BuyersRep with your Personal Information, then BuyersRep may be unable to provide you with access to some of our products and services and some functions and features on the Website may not be available to you.
Information collected from third parties
Where you provide BuyersRep with any Personal Information about a third party, you must have that third party's consent to do so. By providing BuyersRep any third party Personal Information, you warrant that you have that third party's permission to provide that information to BuyersRep.
Information collected automatically – use of cookies
This Website uses cookies. A cookie is a file that stores information about you and your behaviour on the internet. Cookies are created by a web server when you browse a website and are stored on your web browser.
BuyersRep uses cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. BuyersRep may contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help BuyersRep conduct and improve our business.
Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of the Website may not function properly or be fully available. Please refer to your internet browser instructions if you want to find out more about rejecting or blocking cookies.
Third party website links
This Website may contain links to a variety of advertising and third-party website sources. If you follow a link from this Website to any other website, the owner(s) of that site will not be bound by BuyersRep's Policy and may have their own policy in place. It is recommended that you review that site's privacy policy before you provide your personal information to them.
Use of Your Personal Information
BuyersRep will primarily use your Personal Information to provide you with any products or services you have requested and to support our relationship with you.
BuyersRep may also use your Personal Information for:
- communications – to monitor, respond to and/or keep records of e-mail communications and other correspondence with you;
- transactions – to provide services and make arrangements with property owners, real estate agents and/or third party service providers to provide services you have ordered;
- operations – to operate, improve and enhance the Website and BuyersRep's services. BuyersRep may analyse the use of this Website or services to ensure the Website and services are provided in the most effective manner for you;
- marketing – if you opt-in to receive information about BuyersRep's promotional offers and/or newsletters, your Personal Information may be used to contact you by email and/or post with the information you have opted-in to receive;
- customer support – to support your use of BuyersRep's services; this may include assisting with the resolution of product issues or other issues relating to the Website, whether by email or otherwise;
- record keeping and reporting – to create and maintain BuyersRep's databases, back-up copies of its databases and business records generally. BuyersRep may also use your personal information to produce aggregated and anonymised analytics and reports, which may be shared publicly or with third parties;
- risk management – where necessary for the establishment, exercise, or defence of legal claims. We may also use your Personal Information where necessary for the purposes of obtaining or maintaining insurance, managing risks and/or obtaining professional advice; and
- compliance – in order to comply with any applicable laws and/or regulations.
How we may share your Personal Information
BuyersRep may disclose your Personal Information:
- to third party service providers who will provide products or services you have ordered, such as building inspectors, where reasonably necessary for the purposes set out in the "Use of Your Personal Information" section of this Policy;
- when you submit a review on the Website, which may be publicly visible and searchable, and may include your first name and city of residence unless you choose to remain anonymous; and
- where the disclosure is otherwise required by law or in order to protect your vital interests or the vital interests of another natural person.
How do we hold and protect your information?
BuyersRep will not keep your Personal Information for longer than is reasonably necessary to fulfil the purposes outlined in this Policy. BuyersRep is committed to keeping your Personal Information as safe and secure as possible and follows generally accepted industry standards to protect the Personal Information submitted to it.
Your rights
Under the Privacy Act, you have certain rights in connection with your Personal Information, including rights to request access to, and correction of, your Personal Information.
If you wish to exercise any of the rights described above, please contact BuyersRep's privacy officer using the details below.
If you are unsatisfied with the handling of your request, you may contact the Office of the Privacy Commissioner in New Zealand for review of how your request was handled.
Changes to this policy
BuyersRep may need to update this Policy from time to time, including when necessary to reflect changes to the Website, updates to its services or to reflect any change in law.
When this Policy is updated, BuyersRep will revise the "Last updated" date at the top of this Policy. Where the changes are material, BuyersRep will use reasonable endeavours to notify you – usually by prominently posting a notice of those changes on the Website or by sending you an email.
Contact us
BuyersRep Limited (Company Number 934539) of Regus, Level 2, 61 Constellation Drive, Rosedale, Auckland 0632.
If you have any questions or concerns about this Policy or our processing of your personal information, you can contact our Privacy Officer:
Cuan Graycuan.gray@buyersrep.co.nz